Audio Classics - Service

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800-321-2834 or 607-766-3501 Monday through Friday 8AM to 5PM ET

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Professional Service Department:
Audio Classics has the three essential elements required to give you the best possible repair service on your stereo equipment should it need it.

1. Professional and experienced repair technicians whose knowledge is continuously upgraded to keep current with the rapid changes and advances in electronic technology.

2. Today's sophisticated circuits and electronics require sophisticated test instruments. Dual trace scopes, distortion analyzers, alignment generators, and more are all a part of the more than $30,000 investment we've made to protect your investment.

3. You are assured of the quickest repair possible using the correct parts and procedures. Rapid, complete service depends on rapid receipt of authorized factory repair parts. Audio Classics uses the fastest method of communication consistent with factory requirements. Audio Classics is committed to you, your enjoyment and your peace of mind.

Service Department

Ryan Ryan Kilpatrick
Service Manager · 8:30-5:00 M-F · 607-766-3501 x104
Ryan is our highly experienced sales consultant and manager of our service department. Ryan began working with Audio Classics in 1992. Call Ryan for any sales related questions or service inquiries.

Rich Richard Modafferi
Inventor and independent consultant to Audio Classics, Rich Modafferi has established himself as one of the world's foremost authorities on tuner and loudspeaker design and development. He holds Masters degrees in Electrical Engineering and Computer Science from the NJ Institute of Technology. A Senior Engineer at McIntosh Laboratories from 1968-74, he designed the MR77 and MR78 tuners and the famous "Rimo" filter. The MR78 tuner has received world wide acclaim for its State of the Art performance. From 1974 to the present, Richard has been a self employed inventor at Modafferi Acoustical Systems, Inc. He has been granted a United States patent for Phase Shift Bass Loading and for the Infinite Slope Crossover. These patents are currently being licensed to Joseph Audio of White Plains NY for use in their speaker systems. Richard also serves as a writer, reviewer and test lab for Audio Critic, and The Sensible Sound.

ATTENTION MCINTOSH TUNER AND TUNER PREAMP OWNERS (any model, any age) NOW Your McIntosh Tuner or Tuner preamp will perform even better. RICHARD MODAFFERI has agreed to do repairs, modifications and updates for customers of AUDIO CLASSICS. His intimate knowledge of the circuits allow him to improve the units audibly and measurably beyond their original performance limits. Your investment in this service is protected by a limited one year parts and labor guarantee.

Kevin Kevin Schmalz
Kevin comes from a musical family and began playing the French horn when he was 12. He became interested in audio around the same time and started building kit audio equipment and speaker enclosures for friends while in high school. With the ongoing improvement in the quality of electronic components over time, he realized that older equipment could often be tweaked to sound better, and this discovery began a life-long interest in audio equipment. He attended Carnegie-Mellon University and earned BFA and MFA degrees in music performance, and was a member of the Caracas Philharmonic for several years during the early 1980s. When he returned to the States in the mid 1980s he continued to freelance around the Buffalo NY area, but got a day gig working for NYSEG which turned into a 30-year career in various capacities beginning with performing energy audits, marketing, credit, and finally program management. He recently retired from NYSEG and now is having a blast working for Audio Classics. His specialty is restoring vintage tube and solid-state equipment.

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Repair

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Thanks so much for what you guys do in keeping our old McIntosh stuff going strong! GC,

I bought my MA-5100 used in 1981, my first McIntosh piece. It has never sounded as good as it has since I received back from your shop. I have been listening to it nearly every morning. I look forward to doing business with you into the future. PR, RI

About the subject of knowing who your HIFI man is...it is important to know your HIFI man. Audio Classics Ryan is great to work with. Audio Classic Ryan does CATER to his customers. CATER Customers Are The Entire Reason. The humans at Audio Classics are greatly appreciated as they maintain and preserve the beautiful sound from Binghamton! C.G. IL

This is a follow up to a previous post. My Model 150 Turner had been out of service for a few years. After taking it to a qualified repair shop on Long Island, who held it for four months, it came back in even worse shape. Thanks to the group, I found some suggested repair places in NY. Eventually, I was able to find Audio Classics in Vestal, NY. I called them, and they said send it up. The first time they had it for about two weeks and then sent it back to me. It was better, but there were still some issues. They said send it back, without discussion. I received it back after two weeks and it is 100. There was no additional charge. It was packaged better and safer than the original Marantz box (which I still have). These people are the real deal. Inexpensive, no. But, if you love your classic Marantz products, they will treat it as if you were a relative. First Class service. Period. Ryan Kilpatrick is the service manager, and he is an honest and pleasant, classic enthusiast. Dont go anywhere else. J.M. NY

I am writing to thank you for fixing my McIntosh MX110. It is working great and apricate the notes on what was fixed. Thanks very much, W.A. MO

Amp was delivered today. What an incredible packing job. More importantly, what an incredible difference. It was a nice amp before...now its exquisite. Thanks!B.R.

UPS just dropped off my C26 and its back in its cabinet and on my audio rack where it belongs. It looks and sounds fabulous! A big thank you to you and AC for the always outstanding service! M.O. PA

Ryan and you crew just completed a restoration of my McIntosh MX110. They did an outstanding!! Job. I dont know what to say but thank you. Im utterly speechless on how beautiful it looks and sounds. Awesome job and much thanks. D.V. FL

Ryan finally got around to hooking the C1100 back up today. Everything works as it should... You guys are the best. I have and will continue to tell my friends and family what a great service you provide in both sales and service. M.H., MI

RE MAC1700 I39m on hour three of my return of my 1700 and I39m really pleased. I39m listening to a Grant Green CD I39ve played many times and CD playback on this unit has always been as close to vinyl as I39ve ever heard and the level of detail is really impressive. The improved tuner response has me thinking about putting a roof antenna up. I should have sent this to you sooner. Thanks. Have I mentioned that the phono playback sounds better than ever Nicely done. I owe you and the techs a beer. J.T. PA

Howard did a great job on the Rectilinears they are sonically perfect and I am happy to have them. G.S NY1310

I am really happy with the two repairs that your shop did for me in the past couple of months. The MR71 and the MC30 work great and I enjoy using them. Again I am really pleased with the repairs that Audio Classics did. N.U. CA

I have been listening to my refurbished 240 for several days straight through now and I am beyond pleased with the results. It was great meeting and talking to Ryan he did a an amazing job going through the amp top to bottom. It sounds better than I have ever heard it sound. not to mention super clean. The entire experience was top notch. Great customer service amazing store to visit in person Ryan and everyone I met were just awesome Also huge shout out to whomever packed her up for shipping you my friend are an artist You have a customer for life. D.D. OH

I wanted to follow on the return of my repaired MC2100. I39ve had a chance to blast through a few records and the amp sounds incredible. It39s obvious that the Audio Classics team put in a lot of effort to get this monster back on its feet and working out of both channels. HA From the Misfits to Lee Morgan to Ash Ra Tempel this MC2100 handles them all with ease and expresses sounds in every way a McIntosh should. Thanks again to you and the AC crew for getting my amp back in working order. I really appreciate it V.F. PA

I wanted to send a note thanking you and your team for the service done on my Marantz 10b. Richard39s work was incredible. Hard to believe you can get someone today with that level of experience and sophistication to bring a classic piece of equipment not only back to working condition but obviously better than it was when it was new in 1964 I am constantly amazed when listening to it now. It puts the other tuners I have to shame. The return packaging was excellent as well. I will certainly look to your group for my next audio service opportunity S.P. CA

Thanks youre a good PERSON I enjoy working with you C.R. IL

I have been listening to my system with my newly repaired MC1.2 kw. It is running fine. Thanks for your good work and excellent customer service. I knew that you would do a great job right from the start. I am glad I decided to use Audio Classics to do the repair. S.R. NY

I just wanted to say thanks for your great service on my c22 and mc240 that you restored .... The equipment sounds fantastic better than I would have imagined. But I hope that you don39t tire of hearing this kind of praise G.F. NY

I just wanted to inform you that I received the MR71. Everything looks good and the unit sounds great. Thanks for the great customer service that I received from Audio Classics. I will contact you again in the future if another one of my McIntosh components needs service. - N.U. CA

Your new technician who did my Scott 299 did a FANTASTIC job I am pleased as can be - the unit sounds as good as my way more expensive separate components including the phono section It drives the big Rectilinear III39s effortlessly and beautifully I am not parting with those. The Stromberg-Carlson 433 he fixed is also sounding amazing. I can39t tell you what a relief it is to have great service through Audio Classics G.S. NY

Thanks to you and crew for your continued after sale support. I always look here first for my latest gadgets. E.W., IL

My McIntosh MA6300 arrived yesterday as promised. You did a great job re-boxing the unit. I have it installed and running. It sounds great and works perfectly. Thanks again for your great work. T.E., MI

The MA5100 arrived yesterday afternoon. ...The amp sounds more fuller and deeper. ... Audio Classics has renewed my faith in the MA5100. The MA5100 is now performing the way it should. A big thank you to everyone who had a hand in working on my amp, and especially to Ryan and Steve who have been super to deal with. Thank you for everything you have done for my MA5100. AC continues to give superior customer service. T.G., WV

... my MC2125 that you worked on sounds great. I look forward to getting many years of great sound out of it. R.L, NY

... thank you and the rest of the team. ... I could sense and see the level of attention and caring put into restoring the two units. Cost is a factor with these equipment specially for someone new, and I did not quite know what to expect from them. I do enjoy listening to the radio and prior to the service the MR77 was disappointing but I had no idea what was normal. It now sounds absolutely beautiful and so does the humble MA6100. You guys are like Pediatricians as you cure our babies of their ails and put a smile on their parents! I hope you all enjoy the great work you do. K.A., PA

Thanks for the excellent service on my MC2505-2, it looks right now, functions correctly and sounds great. D.K., MI

I just have to ... tell you how great an experience it has been doing business with you guys. The excellent repair that Ryan and the tech staff has done for me on the Mac1700 receiver is just truly amazing and appreciated. You guys are definitely professional and know your business. The receiver has been totally brought back to life like it never has before. Power, realism, I can't thank you enough! Please feel free to use my comments on your website. D.T., PA

... thank you for doing the firmware updates…………….that is something that I wasn’t looking forward to doing! Not to get all mushy………..but I really appreciate the confident feeling of transactions with you and Audio Classics. I just don’t worry about it, knowing that your representations are always honest and full of value. S.A. TX

... I want to thank you for the work you guys did to it. .... I knew immediately the tuner sounded better but wanted to check everything out before I contacted you. You guys have refurbished that unit for me and I have purchased an MR77 tuner and MC2105 amp from you. I am extremely pleased with each piece and the fantastic sound I get out them. May be old stuff, but it sounds great to me. You have been excellent to work with and I appreciate all of your work and help with my various transactions. ... I could not be more pleased with the performance of the MA6100 and other pieces I have purchased from you. J.E., VA

I have to thank you for the EXCEPTIONAL service my MAC1700. It sounds better than new and the radio is sweet-sounding and clear. I realize it had been a long time since you looked at it and still you guys took great care of me. I will need speakers at some point and there is no other place I will look. Many thanks for all your effort it has been very much appreciated. R.C, NY

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Business Hours: Monday-Friday 8AM-5PM EST
3501 Vestal Rd. Vestal, NY 13850 Phone: 800-321-2834 or 607-766-3501