Audio Classics - Service

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800-321-2834 or 607-766-3501 Monday through Friday 8AM to 5PM ET

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Professional Service Department:
Audio Classics has the three essential elements required to give you the best possible repair service on your stereo equipment should it need it.

1. Professional and experienced repair technicians whose knowledge is continuously upgraded to keep current with the rapid changes and advances in electronic technology.

2. Today's sophisticated circuits and electronics require sophisticated test instruments. Dual trace scopes, distortion analyzers, alignment generators, and more are all a part of the more than $30,000 investment we've made to protect your investment.

3. You are assured of the quickest repair possible using the correct parts and procedures. Rapid, complete service depends on rapid receipt of authorized factory repair parts. Audio Classics uses the fastest method of communication consistent with factory requirements. Audio Classics is committed to you, your enjoyment and your peace of mind.

Service Department

Ryan Ryan Kilpatrick
Service Manager · 8:30-5:00 M-F · 607-766-3501 x104
Ryan is our highly experienced sales consultant and manager of our service department. Ryan began working with Audio Classics in 1992. Call Ryan for any sales related questions or service inquiries.

Rich Richard Modafferi
Inventor and independent consultant to Audio Classics, Rich Modafferi has established himself as one of the world's foremost authorities on tuner and loudspeaker design and development. He holds Masters degrees in Electrical Engineering and Computer Science from the NJ Institute of Technology. A Senior Engineer at McIntosh Laboratories from 1968-74, he designed the MR77 and MR78 tuners and the famous "Rimo" filter. The MR78 tuner has received world wide acclaim for its State of the Art performance. From 1974 to the present, Richard has been a self employed inventor at Modafferi Acoustical Systems, Inc. He has been granted a United States patent for Phase Shift Bass Loading and for the Infinite Slope Crossover. These patents are currently being licensed to Joseph Audio of White Plains NY for use in their speaker systems. Richard also serves as a writer, reviewer and test lab for Audio Critic, and The Sensible Sound.

ATTENTION MCINTOSH TUNER AND TUNER PREAMP OWNERS (any model, any age) NOW Your McIntosh Tuner or Tuner preamp will perform even better. RICHARD MODAFFERI has agreed to do repairs, modifications and updates for customers of AUDIO CLASSICS. His intimate knowledge of the circuits allow him to improve the units audibly and measurably beyond their original performance limits. Your investment in this service is protected by a limited one year parts and labor guarantee.

Kevin Kevin Schmalz
Kevin comes from a musical family and began playing the French horn when he was 12. He became interested in audio around the same time and started building kit audio equipment and speaker enclosures for friends while in high school. With the ongoing improvement in the quality of electronic components over time, he realized that older equipment could often be tweaked to sound better, and this discovery began a life-long interest in audio equipment. He attended Carnegie-Mellon University and earned BFA and MFA degrees in music performance, and was a member of the Caracas Philharmonic for several years during the early 1980s. When he returned to the States in the mid 1980s he continued to freelance around the Buffalo NY area, but got a day gig working for NYSEG which turned into a 30-year career in various capacities beginning with performing energy audits, marketing, credit, and finally program management. He recently retired from NYSEG and now is having a blast working for Audio Classics. His specialty is restoring vintage tube and solid-state equipment.

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Repair

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Just got my MR78 back from the hands of Richard Modafferi (via Audio Classics) where it got a deep clean, a tune up, and all his custom modifications. Sounds better than ever and reception is excellent! AP, CT

Just wanted to say thanks for the wonderful repair job on my Mac 4100. It even sounds better than before I sent it back!! All of you guys are the best! It's a good thing I live so far away otherwise I would have the best audiophile system around but I would be flat broke! LOL Thanks again. MM, ID

I received my C28 yesterday, and felt I had to acknowledge the entire process of repair. Your tech made the unit factory new, and you cleaned it thoroughly before sending it back out to me. I have a pristine wooden case for it and will be very proud to display and listen to my system now. The shipping carton (double-boxed) was awesome, and you guys were very responsive to me all along the way. Thank you for existing- it is tough to find a talented and trustworthy repair center for vintage gear. All the best to your entire service team! RK, TX

I hadnt realized the loss of quality I had been experiencing and tried make up for using tone controls. It looks great and sounds like heaven again. Many thanks!!!! DT, PA

.... I recommend Audio Classics. The turnaround time is quick, the labor rate is very reasonable, and work is outstanding. .... AND, they dont pressure you to order restoration work. MO, WI

Nobody touches my equipment outside of Audio Classics. TA, WI

Even with several McIntosh independent repair shops in my area, The is no place in my opinion that can compare to Audio Classics. DS, NJ

I received my three pieces today and they made the trip safely. Everything looks great. ...I just wanted to reach out and say thank you for the top -notch service, communication and packaging. I appreciate you shipping them exactly when I asked and for sending me the tracking information as well. That is why you guys are the best. ... Thanks again for everything, MW, IN

Back from Audio Classics and the sound is amazing. MW, IN

I contacted Audio Classics for a support issue and it was literally the best support experience I have had in my life. Ryan Kilpatrick was amazing and I cannot recommend Audio Classics enough. Thank you! JJ

Ryan and crew just completed a repair of my MC7200 vintage amp and they did a fantastic job. I use the amp in a bi-amp system as my bottom amp, and I have never heard it sound so good in the 25 years that I have owned it. Thunderous and tight as it could possibly be. I highly recommend their services without reservation! They are also awesome in their laid-back but very patient and considerate demeanor in dealing with customers! Audio classics is the best! Thank You! BD, RI

MANY MANY THANKS TO YOU AND YOUR SERVICE TECHNICIAN I HAVE HAD C28 UNITS IN THE PAST BUT NEVER TO HAVE A MAC C28 TO SOUND THIS GOOD ! TG, VA

I contacted Audio Classics for a support issue and it was literally the best support experience I have had in my life. Ryan Kilpatrick was amazing and I cannot recommend Audio Classics enough. Thank you! JJ

I wanted to take a moment and thank you and the team who worked on my MA6100. It sounds great and I am very happy! PS - I should have contacted Audio Classics years ago! JA, NY

Fired it up today and WOW!!! I was on the fence about spending the money to get it reconditioned but it was worth every penny. Cant get over how good it sounds and looks, thank you very much for taking care of me and repairing this (McIntosh MA5100) family heirloom. JS, MA

Thank you for getting the C1100 repaired and shipped so quickly. Very much appreciated. FL, NJ

Received the amp today, hooked it up, and have been letting it rip for about half an hour. Its so great to have this link back in the chain. I wanted to thank you and the rest of the AC team for being so transparent and comprehensive in getting my amp on the books, on the bench, and back in my hands. I trust the shop explicitly and really appreciate all that you folks do. V.F, PA

I received my McIntosh stereo yesterday, all in good shape. I have to say Wow! Sounds better than I remember. Absolutely stunning warmth, depth and soundstage. Im glad I decided to hang on to it and have you guys get it back in playing condition. It brings my old Klipsch Fortes back to life. Great job! Thank you, MC, OR

Re C22 MC240 I got these set up and connected to my CD player and Turntable and they sound great. Thank you and the techs that serviced my unit for their help and attention to detail. Working with you and Audio Classics was a great experience from start to finish. Thanks again! PC, NY

I just wanted to let you know how pleased I am with Ryan resolving an ongoing problem I had with my C22. Ryan always promptly responded to my emails and was very patient and helpful answering my questions when we spoke over the phone. Also, I appreciate the technician who worked on my C22. It's now performing great. I'm very pleased with the results. I hope your business continues to be around for many more years to come. Audio Classics is a class act! GN, NY

I just wanted to let you know how pleased I am with Ryan resolving an ongoing problem I had with my C22. Ryan always promptly responded to my emails and was very patient and helpful answering my questions when we spoke over the phone. Also, I appreciate the technician who worked on my C22. It's now performing great. I'm very pleased with the results. I hope your business continues to be around for many more years to come. Audio Classics is a class act! GN, NY

The vintage audio set up is complete (for now)! My vintage preamp is back from service and sounding great. Thanks ... Audio Classics Ltd for the service on the preamp. BB, IA

Please send my regards to the tech(s) that worked on my MA6100. It sounds amazing now! Thank you! PC, SC

Tweeter repair.....Success! Well done Howard! David Bowie never sounded better.in this house anyway! FD, NY

I was a little skeptical before I had AC work on my C28, but the customer service experience was great and the quality of work done on the preamp was so impressive (and I'm not easy to impress) that I became a cheerleader for you on AK and other discussion groups. I'm a big Mac fan that came to the party late in life. Thanks for helping make used Mac gear attainable for we, the lesser wherewithal gifted! DR, NC

Thanks so much for what you guys do in keeping our old McIntosh stuff going strong! GC,

I bought my MA-5100 used in 1981, my first McIntosh piece. It has never sounded as good as it has since I received back from your shop. I have been listening to it nearly every morning. I look forward to doing business with you into the future. PR, RI

About the subject of knowing who your HIFI man is...it is important to know your HIFI man. Audio Classics Ryan is great to work with. Audio Classic Ryan does CATER to his customers. CATER Customers Are The Entire Reason. The humans at Audio Classics are greatly appreciated as they maintain and preserve the beautiful sound from Binghamton! C.G. IL

This is a follow up to a previous post. My Model 150 Turner had been out of service for a few years. After taking it to a qualified repair shop on Long Island, who held it for four months, it came back in even worse shape. Thanks to the group, I found some suggested repair places in NY. Eventually, I was able to find Audio Classics in Vestal, NY. I called them, and they said send it up. The first time they had it for about two weeks and then sent it back to me. It was better, but there were still some issues. They said send it back, without discussion. I received it back after two weeks and it is 100. There was no additional charge. It was packaged better and safer than the original Marantz box (which I still have). These people are the real deal. Inexpensive, no. But, if you love your classic Marantz products, they will treat it as if you were a relative. First Class service. Period. Ryan Kilpatrick is the service manager, and he is an honest and pleasant, classic enthusiast. Dont go anywhere else. J.M. NY

I am writing to thank you for fixing my McIntosh MX110. It is working great and apricate the notes on what was fixed. Thanks very much, W.A. MO

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Business Hours: Monday-Friday 8AM-5PM EST
3501 Vestal Rd. Vestal, NY 13850 Phone: 800-321-2834 or 607-766-3501