Audio Classics - Service

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Professional Service Department:
Audio Classics has the three essential elements required to give you the best possible repair service on your stereo equipment should it need it.

1. Professional and experienced repair technicians whose knowledge is continuously upgraded to keep current with the rapid changes and advances in electronic technology.

2. Today's sophisticated circuits and electronics require sophisticated test instruments. Dual trace scopes, distortion analyzers, alignment generators, and more are all a part of the more than $30,000 investment we've made to protect your investment.

3. You are assured of the quickest repair possible using the correct parts and procedures. Rapid, complete service depends on rapid receipt of authorized factory repair parts. Audio Classics uses the fastest method of communication consistent with factory requirements. Audio Classics is committed to you, your enjoyment and your peace of mind.

Service Department

Ryan Ryan Kilpatrick
Service Manager · 8:30-5:00 M-F · 607-766-3501 x104
Ryan is our highly experienced sales consultant and manager of our service department. Ryan began working with Audio Classics in 1992. Call Ryan for any sales related questions or service inquiries.

Rich Richard Modafferi
Inventor and independent consultant to Audio Classics, Rich Modafferi has established himself as one of the world's foremost authorities on tuner and loudspeaker design and development. He holds Masters degrees in Electrical Engineering and Computer Science from the NJ Institute of Technology. A Senior Engineer at McIntosh Laboratories from 1968-74, he designed the MR77 and MR78 tuners and the famous "Rimo" filter. The MR78 tuner has received world wide acclaim for its State of the Art performance. From 1974 to the present, Richard has been a self employed inventor at Modafferi Acoustical Systems, Inc. He has been granted a United States patent for Phase Shift Bass Loading and for the Infinite Slope Crossover. These patents are currently being licensed to Joseph Audio of White Plains NY for use in their speaker systems. Richard also serves as a writer, reviewer and test lab for Audio Critic, and The Sensible Sound.

ATTENTION MCINTOSH TUNER AND TUNER PREAMP OWNERS (any model, any age) NOW Your McIntosh Tuner or Tuner preamp will perform even better. RICHARD MODAFFERI has agreed to do repairs, modifications and updates for customers of AUDIO CLASSICS. His intimate knowledge of the circuits allow him to improve the units audibly and measurably beyond their original performance limits. Your investment in this service is protected by a limited one year parts and labor guarantee.

Kevin Kevin Schmalz
Kevin comes from a musical family and began playing the French horn when he was 12. He became interested in audio around the same time and started building kit audio equipment and speaker enclosures for friends while in high school. With the ongoing improvement in the quality of electronic components over time, he realized that older equipment could often be tweaked to sound better, and this discovery began a life-long interest in audio equipment. He attended Carnegie-Mellon University and earned BFA and MFA degrees in music performance, and was a member of the Caracas Philharmonic for several years during the early 1980s. When he returned to the States in the mid 1980s he continued to freelance around the Buffalo NY area, but got a day gig working for NYSEG which turned into a 30-year career in various capacities beginning with performing energy audits, marketing, credit, and finally program management. He recently retired from NYSEG and now is having a blast working for Audio Classics. His specialty is restoring vintage tube and solid-state equipment.

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Repair

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My MC240 & Mx110 were stored away for several years because they did not sound right. Ryan Kilpatrick described the quality of ACL's repair service. The entire process went smoothly, just as he promised. My sincere thanks to Ryan and with much appreciation also to Richard Modafferi. Richard, you are an true artist in your profession. The system sounds awesome, great job!Your shipping Dept takes a lot of pride in their work too. Keep up the good work. C.V., N.H.

I value my McIntosh equipment beyond words. It is a huge leap of faith for me to leave my most valued possession in someone elses care. YOU ARE THE MAN!!!!! Thanks a million for fixing my baby. J.K.,

The MR 78 tuner is truely a wonderful tuner and I am glad I got it repaired and modified by you folks. J.D., MD

Aside from his technical talents, Ryan Kilpatrick has got to be one of the best customer service people ever. He's he is such a relaxed, fun, cool guy to deal with. A real asset to Audio Classics. I hope to be just like him one day,...when I grow up!! Regards, D.W. , NY

Just wanted to send a quick thanks for the C11. It is beautful and sounds great...... Thanks again for your help. The work you all do with vintage gear is simply the best. S.A., OH

Just a note to let you know I received the Marantz 10B tuner today without incident. It's perfect; it arrived in such great condition and so beautiful! You were right; Audio Classics certainly know how to pack up a tuner! The 10B is such a marvelous machine, and a pure joy to operate. Everything I imagined it to be, and more! Now I can enjoy, in the best style, what most likely will be the 'waning days' of analog FM listening in this country. Can't think of a better tuner to do this on than the beautiful Marantz 10B. Richard did a great job on this unit. It performs flawlessly, and sounds even better. In fact, I've never heard FM like this before! It's just amazing! I am happy. Again, thanks to you and Richard for this opportunity to own one of the world's best tuners in such excellent cosmetic and operating condition! R.H., CA.

I thought I would write and let you know that although I usually do not impress, I was completely blown away by your service and shipping. The packing job was as good as it gets. Triple boxing? Yikes. The attention to detail in the repairs was nothing short of astounding, right down to wrapping the cord properly and protecting the plug prongs. In running my company, I have always felt that going the extra mile helped ensure repeat customers who were beyond satisfied. Your customer service has ensured that when I buy Classic, or whatever, you guys will come to mind first. Thanks again...D.S., TX

Just realized I totally forgot to thank you and Audio Classics for your exceptional service on my tuner last month. Not only were you guys quick and responsive, you actually fixed the problem! J.S., CA

the Fisher 500c sounds great. L.V., NJ

I orded some McINTOSH parts from you today was very impressed with how you handle your self, thank you for the great service. I figured you guys were good when McINTOSH parts dept. said to call you... J.D., MI

RE: MC240 Repair It sound great, better than I've heard it sound in the 25 years that I've owned it! Ryan was a pleasure to deal with, he was helpful and informative, and got it back to me quickly. I had a very tight schedule and he worked it out to meet my time frame. You have a new and very satisfied customer! Thank you and please thank Ryan for me, I owe him one. J.W., MO.

THANKS FOR TAKING THE TIME TO LOOK AT MY INTEGRATED AMP MA6500 YESTERDAY. YOU GUYS TAKE EXCELLENT CARE OF ME AND YOU HAVE A LIFE LONG CUSTOMER. R.A., NJ

Thank you so much for working with me on this...and I'll be emailing Ryan a big "thank you" also for all of his consideration in this matter. AC is number one in my book and I'll keep coming back for more! Is George your relative? George did a terrific job of finding the gremlins in a Mac 250 power amp I bought in January...he is a genius and can fix anything, that's for sure! It now sounds amazing! Again, thank you for everything! S.T., PA.

Thank you for the wonderful deal you gave me on the Mac MR77 tuner… it is just great! The overall sound of this tuner is just outstanding; surely the best I’ve ever heard! It goes nicely with the MC250 / MX 115 combo for my “vintage system” and I will of course be using the 88 with the mighty MAC6900 if I can ever get away from this beautiful “60’s” sound generated by these components! As usual you came up with a sweet deal my budget could handle… I am most pleased to be a steady customer at Audio Classics; everyone there has done well by me and the service you guys provide is top shelf… thanks for all the assistance you, Ryan, and George have given me!Thanks again! S.T., PA

Just wanted to say how pleased I am with how things turned out on the Mac tuner and amp. Got everything hooked up and the system never sounded better. Your packaging for return shipment of the amp and tuner was super. My thanks to everyone at Audio Classics who made this happen. Hope to work with you folks again. J.D., MD

We don't always get it right the first time, but we'll make it right: Thank you for re-repairing my Marantz 8B amp. ..... it sounds wonderful. I heard the same system all through my youth and bringing it back to life means a lot to me. With that in mind I sincerely appreciate your efforts to make things right. Thanks again. E.L., NY

I would like to take this opportunity to thank you for the wonderful service you provided when my Mac 250 started to act up in a rather mysterious fashion. I picked it up at Audio Classics on March 1st and have been running it ever since and it has been truly fixed! You did a great job on this unit! I have turned it on and off repeated times and have run it for hours on end and I can truthfully say that it sounds better than it did when I first bought it.... The 250 does in fact sound “tubey” and somehow really the La Scalas sing...and I am most pleased to have this beautifully rebuilt unit in my amplifier stable… I really appreciate the time and effort you put in the 250 redo and the fact that you telephoned me to help get to the heart of the problem really shows how much you care for the welfare of the client. Audio classics is very fortunate to have you to turn to when the going gets rough and a component needs that special someone who knows the ins and outs of all the Mac devices from the tube era on up to today… and you are that man! Thanks again for solving an enigma and returning a classics piece of audio to the land of the living. S.T., PA.

I think I have to agree, however, that Audio Classics is hard to beat. I have never been there (I plan to make the pilgrimage to the Bing this summer), but they have serviced two of my units and did a great job and were a pleasure to deal with. another AudioKarma.com posting

Received my wonderfully packaged and restored MR-78 (Modafferi-mod) .... and can only say WOW! I am blown away by the tuners musicality, improved stereo separation, and outstanding S/N ratio on FM stations 60 miles away that I normally listen to. On vocals it lets one hear the timbre of each voice better than before. My thanks to Mr. Modafferi for his work .....I also appreciate the nice detailed invoice of what was done. Again, thank you J.D., MD

I wanted to thank you for the great job you did restoring my MAC 1700 receiver. In addition to the expected items, Mr. Moddaferi made some important upgrades (like an inrush limiter) that most service departments wouldn't even think of. It looks and sounds great and I am listening to it in my office right now. Makes coming to work fun. Almost. Thanks for such careful work. J.A., PA.

The service on the Citation was great. It sounds absolutely first-class. C.S., Bermuda

Thank you whery mutch for this fast and Professional service from me bulb order. thanks you where mutch. M.C., Switzerland

Thanks for bringing my McIntosh 4300v receiver back to life. It sounds better than it ever did. J.R., N.Y.

Wanted to Thank You ....when I picked this up, Again great service..Dan is Lotsa fun too. D.W., NY

Thank you and all people from ACL alot for your support. It was a real rocky start, but I've got a happy ending now. Definitely if I consider buying used equipment again, ACL would be my first stop shop. V.N., Vietnam

Thanks for following up with the info on my equipment (MC2205 and C28). You might be surprised at how few places have the selection of equipment I am used to, can repair what I already have, and where the people are friendly and actually know what they are talking about. I look forward to doing more business with Audio Classics in the future. Thanks again for your help. J.M., NJ

I want to thanks you and McIntosh experts for the fast and good service. Another reason to buy from your company. E.M., Italy

I want to thank you for the curteous service extended to me and my wife while I visited your store .... I have been dealing with your company for over ten plus years and find your group of people rare in the industry. Once again I want to thank you for securing the glass plate for my MC 6200 and bringing back its beauty. I also want to thank you for arranging the tour of the MC plant and various production stages, WOW.... I wll continue to be a loyal MC user for the rest of my life and other members of my family who owen MC equipment.... Terrific tour hosted by Barbara!!! L.A., NY

Thanks for your follow up and keeping me informed along the way. It's good to know that Audio Classics stands behind what it sells!! Thanks again! D.D., NY

Thank you very much for your expert help about Mac tuner valve replacement. I much appreciated your kind reply. I already know your professional skill in vintage McIntosh: some time ago I found from AC some obsolete parts that even at McLabs are not available! G.N., Italy

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Business Hours: Monday-Friday 8AM-5PM EST
3501 Vestal Rd. Vestal, NY 13850 Phone: 800-321-2834 or 607-766-3501