I wanted to thank you for your great customer service. The situation regarding the MX132 was handled quickly and professionally. I once again felt as if I was a member of the Audio Classics "family", not just another customer spending their money. Obviously this demeanor exists throughout your business as I was always treated as someone special from day one. The late Frank Gow was always friendly and helpful. His style of salemanship was a reflection of you. I will miss him dearly. My relationship with you and Ernie Schleider picks up where Frank and I ended, excellent customer service eminating from honesty, courtesy and friendliness. Sincerely, M.D., PA
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Just want to let you know that the MVP861 arrived in perfect condition and performance exceeds expectations. Would like to have given you all a 10 rather then just a 5! R.H., NC
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I was at Audio Classics, ... and purchased the Vandersteen 2CE Signatures. They sound great in my man cave/stereo room. Thank you and your staff for the friendly service. You made the whole purchase a pleasure. I wish more places were like yours. W.R., PA |
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... thanks for very very good service from you. I appreciate it. The amps works 100% and they looks like new ... J.H., Norway
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I wanted you to know how much I have been enjoying my McIntosh 500 CD player. I listen to it nearly every night. This is a wonderful addition to my Mac system. I think it may be the best purchase I have ever made from you. J.S., VA
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I would like to take a moment of your time to express my appreciation for your employee, Andy Butt. The day I dialed Audio Classics for the first time, my call was handled by Andy. He patiently addressed each question I had and if he did not know the answer right away he acknowledged he did not know and took the time to find an answer for me. I liked and trusted him immediately. Throughout the buying process, Andy was thoroughly professional – even though I probably drove him nuts with all of my emails and calls. But that is what excellent customer service is all about and you should be proud to have someone on your staff who understands it is the customer who comes first. I am thrilled with my first McIntosh product and seriously doubt it will be the last I acquire. Andy Butt and Audio Classics made this experience all the more pleasurable thus ensuring a repeat customer. M.N., TX
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You guys run an awesome operation. Just impressed, from a-z. Thanks, M.L., MA.
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I received the C40 in perfect condition and I am really enjoying it…The unit looks and operates like a new preamp, and really compliments my MC2000…..Great combination! ....Thanks for the followup and for your professional service and concern…M.V., MA
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What a great experience and introduction to Audio Classics. I am blessed to have reached your line. So, I now can look forward to having a Mcintosh 2200 and 275 as my pre and amp in my new system. Thanks Again Ernie and thanks to Audio Clasics. R.D., WA
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.... I must mention that I have never encounter customer service like Audioclassics before. I have been dealing with Ernie @ Audioclassics and he nothing but just class act...he has been extremely patient and more than helpful to guide me thru this journey.
S.D., GA. |
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my amp came in yesterday...thing was in a bombcase. Hooked it up and it sounds great. J.W., FL. |
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MC207 arrived safely. This amplifier basically looks new.... I will recommend to everyone i know looking for purchase. Very
satisfied customer :) J.B., CT.
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.... I have to say, you guys are the world champions in packing. Amazing, impressive....N.G., VA
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.... I wanted to drop you a quick line to say thank you very much for being patient with me and helping me along the way. I would appreciate you sending this note along to your CEO and or Founders and let him know how great you have been to work with. I ..... have always had a great passion for music, but just recently got the bug to start building a vintage system but had no idea of where to start. You have been an excellent resource and I very much appreciate your help so far and if/when I look to upgrade from my current system I will start with you and AudioClassics.com. J.W., FL.
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..... THANKS FOR THE EXCELLENT SERVICE. I HAVE BOUGHT FROM AUDIO CLASSICS A MC352, C41 AND, MOST RECENTLY, A C2200. YOU HAVE DELIVERED EVERY TIME! .... I PLAN TO VISIT YOUR STORE WHEN I GET BACK TO THE STATES AS I AM CERTAIN THERE MUST BE ROOM IN MY PLACE FOR ONE MORE PIECE OF MAC EQUIPMENT! P.M., Italy
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BTW, thanks for doing such a great job of packing the Mac. It really paid off as the box appears to have been dropped on a sharp corner, and has a 2 inch hole equally as deep on the bottom. With your “bomb-proof” packing, it really didn’t matter. Thanks for all your help. The receiver will be much appreciated, hopefully for many years to come. J.C., OR
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Now that is what I call SERVICE, Andy. Thanks.Please copy Mr. Audio Classics. I thought that this was a hopeless case. J. B. FL |
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Just wanted to drop you a note to express how impressed I was talking to your sales person Ernie today. I found you website and called with a few questions and Ernie was very generous with his time and advice. .... It is not often you get this type of customer service anymore sadly. C.M., NJ
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I received the Levinson preamp and integrated amp this week and just wanted to say thank you for all of help with the purchases. D.P., GA
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Just a note to thank you you and the rest of the staff at audioclassics for the very, very good service you all gave me regarding my purchase of the McIntosh c26 pre amplifier, it really is in exceptional condition. ...again many many thanks for the very pleasant way that you and all at audioclassics treated me, it has been a real pleasure doing business with you all.and i hope to continue doing business with you in the future. Kindest Regards J.H. Australia
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thank you for your help. The C31V Preamp made a really big positive difference in the sound quality. I feel very confident buying from Audio Classics. The C31V made the biggest difference so far in my search for the perfect sound system. Postal tracking was very helpfull. THANKS! L.V., CA
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... My first word was WOW-WOW….the packaging has 3 layers of boxes with cushions in between boxes and a plywood backing attached to the bottom of the amp. The best packaging I have seen anywhere. Connected the amp right away and played the MC2125 with C28 preamp with the Thorens turntable and WOW again… the Beatles Here Comes the Sun has that instrument with high pitch that is not clear with the top of the line Carver amps, but MC2125 reproduced that instrument with very-very clear rendering and the sound was so sweet and airy that it seems to float in the air. Have not heard this thing before even with my top of the line Hafler amps. The build quality and the classic look of this amp is second to none…with chrome chassis ..you won’t see this thing anymore today. Nothing can beat this amp in sound reproduction even though this is a ‘79 vintage. Thanks to Mike Sastra for his patience in this deal. I will be Mac and Audio Classics enthusiast for life! R.A., FL |
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I know you are very busy, and I must say that I am very impressed that you follow up on all these matters! ... you were my savior with completion of my home stereo system. We have really enjoyed all of the speakers that you placed. Thanks again, and I will let you know if I need more work done, J.K. NY |
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...just a note to let you know that I received the McIntosh MQ 101 Equalizer and am more than pleased with the unit. I think your grading system is very conservative, because the unit looks like new. J.C., MI |
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Thank you so much for your excellent service. W.S., IL |
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I had been considering McIntosh components to replace my aging Sansui equipment, and the folks at Audioclassics were absolutely outstanding. The (MA6300, MR85, MVP861) arrived in perfect condition, and their grading system is surprisingly conservative. The (MA6300, MR85, MVP861) condition and appearance was far better than the advertised "B1". The (MA6300, MR85, MVP861) performs flawlessly, and compared to anything I have owned for the last 40 years, is a far noticeable improvement. I would highly recommend Audioclassics as the source for McIntosh. M.M., FL |
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Thanks for your efforts regarding the cables. I have to have been
with Audioclassics since you fixed my MA5100 back in the late 90s.
Since then you have never led me wrong and it is really nice to know that I have a "big brother" helping me out as I continue to explore
this weird addiction called audio. J.B., VA |
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Regarding the purchase of the MC7300. Packing of your products is
always impeccable. The real service is the knowledge and feedback i
received. Thank you for taking the many phone calls and answering all my questions. Your advice to compare my older McIntosh equipment to the newer amp was very helpful and made the comparisons easy. I could just focus on the sound of each. The sound of the MC7300 is just like you said: warm and smooth. The mids are alive and the sound is fuller. Thanks again. B.D., WI
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Regarding the purchase of the MC7300. Packing of your products is
always impeccable. The real service is the knowledge and feedback i
received. Thank you for taking the many phone calls and answering all my questions. Your advice to compare my older McIntosh equipment to the newer amp was very helpful and made the comparisons easy. I could just focus on the sound of each. The sound of the MC7300 is just like you said: warm and smooth. The mids are alive and the sound is fuller. Thanks again. B.D., WI
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Howard was a doll - worked all day in that awful heat - the system sounds wonderful. We used it all weekend. Thanks again. C.H., NY |
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