I received the MX113 yesterday. The packaging is suitable for a nuclear spectrometer and the unit arrived looking like it just came from the showroom. Hooked it up to the MC2100 amp and Mc XR5 speakers and it sounds great and looks great. The tuner wheel feels like a gyro. Hard to believe this thing is almost 30 years old. Thanks for the suggestion and the great service. S.M., NC |
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As I wrote earlier, our MA6900 encountered the same sort of failure that others have described - a sudden loss of output, with both meters pegged at the top of the scale, and both powerguard lights on. After discussing the issue with Audio Classics' Ryan Kilpatrick, my wife and I decided to make the three-hour drive up to Vestal with the amplifier... Ryan was ready for us when we arrived shortly after the store's opening, and he immediately went to work on the amplifier. We relaxed in one of the sound rooms, enjoying a superb McIntosh system, and in short order, Ryan confirmed that the problem was a faulty capacitor, and he assured us that he could complete the repair during our visit. Ryan also let us know us that he had quickly arranged a private tour of the McIntosh factory while he made the repair on our amplifier! At McIntosh, we met Chuck Hinton, who took us through the factory, providing terrific background information, and kindly answering our many questions. We got to see transformers being potted, as well as the fabrication of those famous glass faceplates. Chuck concluded our tour with a listening session in the McIntosh theater, and words just are not adequate for the experience - what a system! On returning to Audio Classics, Ryan had the amplifier wrapped, and ready to go, confirming that the repair had been successful, and our trusty MA6900 checked out perfectly. In a nutshell, this was the single best customer service experience that my wife and I have ever enjoyed - far beyond anything that we expected, and clearly a standard for others to shoot for. Ryan and the folks at Audio Classics could not have been nicer - they are genuinely friendly people with a passion for their work, and a high regard for their customers - their relationship with McIntosh is quite special, and it shows.We join the many who sing their praises - thanks, Ryan, Chuck, Audio Classics, and McIntosh! S.E., PA |
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Thank You so much for all your help I have passed on to many of my friends how great the customer service is there. I think my next
purchase will be that Martin Backpacker for fun. K.D., NY |
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Thank you for your great service. I recently pruchased a turntable and cartidge and the cartridge was defective. (You) sent me a new cartridge and I'm returning the defective cartridge. Evertyhing is now working beautifully. I wish your store was closer. The catalogue will be the next best thing. Thanks again, P.D. CT
Ps Are their good divore lawyers in your area? When my wife sees what I'm spending on this equipment I'm going to need one! |
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Just to let you know, the C45 arrived in good condition .... It's been a long time since I bought a piece of McIntosh equipment, and I was happy to see the beautiful construction and marvelous sound quality are still as great as ever. Thanks for handling this for me at Audio Classics. It was a very fair price for a wonderful unit. R.P., Canada |
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..... We had a great time...sorry to have consumed so much of your afternoon. ...she really enjoyed being involved with the speaker review/selection process and the factory tour really got her attention as to why I'm so attached to the Mac equipment. Buddy...I don't think the visit could have been more productive! Just Great! .... All in all I trust your judgement about this equipment and I think you now have a pretty accurate idea what it is in sound that I'm looking for. I've just got to find the money. Thanks again for all your time my friend...be in touch soon. N.R., VA |
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... thanks for your help purchasing the MVP851 CD/DVD player. It's paired with my vintage Mc MA6200 integrated amp and sounds great with the Klipsch speakers. First DVD was the Moody Blues Live at Albert Hall and it rocked the house! The packing job and service were first class. S.M. NC |
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..... I have my system complete now and you a new customer for life. Thanks a lot A.A., FL. |
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I want you to know that my interactions with you and your whole gang there at Audio Classics have been nothing but friendly, courteous, and as helpful as I could ever hope for. I very much appreciate your guidance in steering me towards some excellent componentry for my audio and video systems: the MC275-V, the C500T and, yes, the MC207. R.M., HI
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I wanted to thank you and everyone at Audio Classics and McIntosh for a fantastic afternoon yesterday! We had a terrific time! It was great to meet you and the rest of the gang at AC as well as everyone at McIntosh. It was an experience we won't forget! As for the MCD500, I wasn't prepared for just how good it would sound cold, right out of the box. It's amazing! It makes the Theta sound broken. Seriously! It only got better as I listened until way past when I should have been in bed. Yes, I made it to work this morning but it wasn't easy.Thanks again for all of your hospitality and please pass our thanks on to Chuck too! K&Z.L.,PA |
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Re 10b: LOVE IT!! Fantastic packaging! Made a couple of tiny adjustments to output and scope. Got a great antenna on it, fantastic sound!! LOVE it. Only
better radio-my REL PRECEDENT. R.W., NJ |
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Thank you very much for getting this fixed for me. .... I know now first hand why everyone speaks so highly of your company on the websites and such. You guys know how to take care of business. Thank you again, C.C., OK |
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I ... picked the MA6200 ... Man, what a gorgeous unit. .... Thank you again for all you have helped me with. Audio classics is a top notch group and I look forward to doing business with you guys again. C.C., OK |
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Recieved amplifier ... This is used? It's in fantastic shape!!! It's bigger than I thought ... Thanks again E.A., TX |
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I just wanted to say thanks for the great deal and the great service on the mic stands I bought from you. They were incredibly well-packed and are in great shape. ..... I will be calling you again as my needs progress! F.F, ME |
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I am so happy over the McIntosh C41 that you recommend, to match the McIntosh MC252 Amp, that you also gave me good advice on. My CDs have come alive and the smooth sound is outstanding. Thanks to you and McIntosh for all the increase in pleasure that will enrich my life. I.F., IN |
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I don't know what to say. I have never heard music like this. It is weird, I feel like a rich man. This is luxury for me. Thank you for giving me excellent advice. J.W., AZ |
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Thank you so much for shipping the MC207. Thank you for working with me and making it possible for me to get this amp. I don't know how to tell you how much I appreciate your help... T.C. WY. |
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I received the check ...... in todays mail. Thank you for your help in disposing of gear which I no longer was using and which had given me untold hours of pleasure. I hope it will do the same for its next owner. It was a pleasure to
do business with you. R.S., KY |
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Thanks for sending the C26 glass in a "well-packed" box. I had forgotten to request the "sticker", and was surprised to find it inclosed --many thanks! Again, it has been a pleasure to do business with you. Now work begins. P.C., WA |
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Well, last week I made good on my next McPurchase(s). I took a ride up to Audio Classics and came home with a new MCD 500 and a pre owned MR 85! Before I elaborate on the purchases, I have to thank Ryan for his hospitality. I got a tour of their great facility and had a nice lunch with the guys. I even got to meet a fellow Aker. If you are planning a tour of McIntosh, I highly reccommend a stop at Audio Classics it's a fun place with loads of Mac gear and great group of people. And I know I don't need to tell anybody here what a great guy Ryan is! Ryan did a wonderful job installing an LED kit in the MR 85, it looks absolutely incredible. While I am still playing with these units (swapping interconnects SACDs, CDs, etc) all I will say at this point is that the MCD 500 lives up to the great reviews it has gotten on this site and in the press. The sound is so smooth and silky and my whole system just seems so much more quiet. While I have upgraded the sound from my Tuner and CDs the biggest change has been what the MCD 500 DAC has done for my Squeezebox/Server. The sound was OK for background music but was always what I would describe as thin compared to the original CD. With the MCD 500 in the mix, I can't really decide if the CD or the Squeezebox is better. It seems to vary with the CD or even the track. My next purchase may now be a 1.5 TB hard drive! If you're wondering the rest of my two channel system consists of a C2300, MC 252 and a pair of B&W803D's. J.B., NY |
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Not that I ever had a single doubt. I've been dealing with you guys indirectly since the mid 80's and nothing but 1st class. Now I have to admit 700.00....plus shipping is a LOT more than I figured to spend on this old dog..considering the big parts had already been replaced. ....BUT it IS totally spec!
I have a hearing loss in my left ear from stage monitors...43 years of rock and roll....My loss is in that 3.5k snare drum trauma range....but I must say today I feel like you gave me back some....this amp NEVER sounded this good. I do have pretty good high frequencies surprisingly enough and there are transients in the left speaker that haven't been there...in 20 years. ....It suspiciously looks as if you put some really nice preamp tubes in there....all matching yellow print sylvannias....me likes! Whatever unknown extras I sent were well worth the outcome. Thank you so much for being a first class operation, and if the other one ever gets dodgy enough for me to warrant the expense....or if I have a windfall....you know where I'm sending it! Great box too! I'll just hang on to that in case.T.T., TX |
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it's always a pleasure to communicate with you by e-mail. Your "reaction time" is unbeatable. Great! G.L., Germany |
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I want to thank you and Steve for the professional way in which you have dealt with me on this purchase, and also others made in the past. I.F., IN |
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just wanted to let u know how much we enjoyed dealing with Ernie this past Saturday-very helpful
and knowledgable--------------we shall return S.S. |
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I just wanted to thank you. You fellas run a class operation. Thought I'd share this mornings AudioKharma post with you. I drove down to Audio Classics yesterday to pick up the DL103R. 1st of all, they are about the most friendly, helpful people I have ever run into in the business. I would highly recommend you visit if it's close to you. They are more than willing to let you listen even if you're not ready to drop big cash, and don't give any hint of the old "audio snobbery". S.M. NY
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I received he DH120 this morning, nothing to say except this transaction is perfect. F.B., France |
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ARC VT100-III...the amp is in great shape and sounds awesome. M.S., LA |
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you were awesome. I found out about you guys on Google and read some of the reviews. They were accurate. Expect more business from me. I'm a beginner at this audiophile stuff. |
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It is indeed a pleasure to do business with someone who knows the meaning of customer service. My friends and I often speak of how customer service has long since died in today's market place. It is so good to know that a few merchants still exist that maintain the integrity that has been obliterated by the modern "Wal-Mart" society. You sir , do have a customer for life and my recommendations for any that I encounter interested in top quality audio equipment. M.R., |
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