... I bought a white Fender American Standard Stratocaster from you and gave it to my husband for an anniversary present. I was a little worried about buying a guitar from only seeing pictures of it and also about spending so much money for something on the internet. I just want to let you know that he really loves the guitar and I'm so glad that I took a chance on it. Thank you for making this experience a pleasant one. |
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...just wanted to thank you for the MC501's.The experience I had made the trip to pick them up well worthwhile.The amps look and sound amazing,a great improvement over the also excellent MC352. Referring all my audio friends to you. I'll be coming down again for any future McIntosh purchases. My friend
...who came with me,is now seriousily considering McIntosh. You guys are high-end audio done right. Thanks again for a awesome day. D.F., NY |
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Thanks very much. I got the MA5100 from you guys a few years ago. I had a great experience buying from you guys and appreciate that you treat your "music lover" customers with the same amazing service as the ($$$)audiophiles. .... I just want the 1 rating from you guys. J.R., PA |
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I just thought i would write to say a very big thankyou! the Amps arrived early last week and I took them down to a friends audio shop and had a really good listen. We were both really blown away by the condition and the sound of the amps(1st time I had ever listened to 501's) and let me tell you I was very very impressed. So am extemely happy with the sound and the level of service that you and Audio Classics provided. cheers mate C.O., Australia |
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Once again, you guys have come through for me. The cabinet is very nice, and should really “set off” (in a good way, that is) my MX-110. You always seem to provide the best in customer service, and you “condition evaluations” are always honest and straight-forwards,
unlike some places. Plus your shipping department knows that a fistful of Styrofoam peanuts does not constitute road-worthy packaging. B.A., MO |
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I'm writing to let you know what you must already know, but it still is good to hear. I recently bought a pair of B&W 801s from Frank. He promply answered my questions, inserted a welcome sense of humor, and handled the transaction in simple fine form. I received them yesterday and your staff did an exemplary job of packing and shipping. I have been in this industry here for over 30 years and knew the late John Bowers. I've always wanted a pair of these and made that dream come true to rebuild my home devasted by IKE. It takes a bit to earn my grizzled respect - and y'all have done well in restoring my faith in this industry. Good luck and keep up the good work. G.W., TX |
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It was a pleasure dealing with you and Audio Classics. I think we both have like philosophies in that we are our client’s problem solvers. We have a well instrumented shop with techs who are chomping at the bit to solve problems. We’ve been around so long that we tend to view our customers more as extended family. I guess that’s why we both appear to be growing even in this national economic crisis. When we, or clients, need a source to replace or finally get that stuff they always wanted, you will be a resource for the solution.
.....Thanks again for doing the kind of job that makes us all look good! G.W., TX |
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Well it sure says something for you and audio classics when you have a customer that trusts your opinion so much to buy a set of speakers he's never heard and ship them to him across the country! B.L., ID. |
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I just wanted to personally thank you for packing this amp as well as you did. Rarely, if ever, do I receive something packed as well as this was and want you to know that I really do appreciate it. You are definitely on my favorite sellers list. C.N., WI |
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I received today your shipping.Very compliments for your service and package and shipping. I'am very satisfied for your customer service.
Thoroughly remain your customer in the future occasione. Best regards M.R. Italy |
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....have not talked to you in a while. But as I listen to my system I can not thank the staff at Audio Classics enough. I still marvel at the quality of the sound. But then again, its a McIntosh. G.B., IN. |
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Just wanted to let you the speakers arrived OK and they look and sound great...Thanks for your help W.B., IN. |
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received MX113, it's perfect thanks a lot S.D., Italy |
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I was playing the Chris Isaak song Blue Spanish Skies on my stereo at about 35 watts continuous on all four amplifiers and it sounded unreal.The bass was incredible and it made my body feel like it was suspended in mid air. The guitars cascaded like a waterfall through the song and the vocals were deep and powerful but still subtle at the same time. The entire time this was going on my body was pulled into the pulse of the song.It was like an out of body experience without the use of drugs or meditation. McIntosh really hit the nail on the head with this equipment. C.M., Canada |
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McIntosh 504 Very happy with the preamp that I bought from these people. Prompt shipping. Highly recommended. Thank you W.P., Canada |
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I never would have believed how much difference an amp would make in my system. As a long time Audiokarma guy I always bought the wisdom that the speakers are the first place to spend money, and sources are second. I now know better! I really appreciate the service I've received from you (and the gang on Saturday, when I picked up the box). The amp sounded and looked way, way better than it did during my first visit, I believe new gels or equiv were done to the meters, since instead of faded and streaky they are now ballsy Mac blue. The unit really looks like it just drove off the factory lot instead of being 30 years old. THANKS!!! I can tell you one thing... I am done messing with Audiogon, eBay and CraigsList for used audio. You guys simply make those choices obsolete. Once again, thanks and I hope to see you guys again soon. C.L., NY |
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I just want to express my sincere thanks and appreciation for a job well done! My speakers have never sounded so good, and the amplifier is cleaner looking, sounding and more powerful than ever. Your quick turnaround time and flexibilty in drop off/ pick up situations is second to none.
You have earned a customer for life! G.V., NY |
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I received the MC2500 I bought to you..... It is great, wonderfull. The Mc2500 is in perfect conditions as new. P.D., France |
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They are beautiful and exactly what I was looking for! I hooked them up and they sound even better than they look. There is always uncertainty when doing a remote deal like this and I’d just like to say you and your company get a perfect score on this one! Sales process, packaging, paperwork, delivery … all top notch. I’ll definitely give you a look for any future AV needs and can happily recommend you to others. M.H. Canada |
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You folks just made my day! My McIntosh MX130 remote control is failing (voulme up % down buttons work sporadically) and McIntosh told me that it cannot be repaired and they don't make it anymore. Your parts department has a new one and I can't tell you how happy I was to hear that. You folks are the best! E.S., AZ |
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Thanks for all your help, and Frank, you be the greatest. It is a shame
that more companies do not operate like you folks, you truly try your best
to satisfy the customer, hats off to all of you. R.G., GA |
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You guys have a special way of making a customer feel like family. You're all very knowledgeable, very helpful, patient, low pressure on the sale, and that's what makes for a lasting relationship with customers. All the way home I thought - crap, I should have just bought those PMC OB1's, put them in my truck and saved the shipping. I know I want them, ( slap to the back of the head follows) I guess I was scared of my wife, sometimes they can scare a grown man, sad but true. Anyway I took care of that and placed the order. Again thanks for everything. M.B., CT |
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Thanks for your advice. I finally have finished the set up and now am in heaven. Thanks so much for all your kind help. S.I., KS |
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Thanks for your always great customer service. The MC252 and MC7104 are hooked up and are sounding great in the main listening area. The MC252 is really a smooth sounding 2 channel amp. With new input jacks, the MC240's are back to 80 plus watts and life is also good in the cave. You guys have the best customer service going and if anyone ever needs a referral or wants an endorsement please use me as a reference. As far as we are concerned the 500 mile trip to Vestal from VA is well worth the experience for purchase and service on any McIntosh equipment. H.S. VA |
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Thank you for all your help it is very nice to have someone you can trust and think highly of and respect their opinion on things and I like to listen to what you have to say so I can learn things to thanks again B.E. CA |
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..... I appreciate all your efforts to make things right and I really feel bad about how things have gone south. .....Also understood is the hit your profit line took from all this. We are thankful to be dealing with you, who really backs up the products. S.P., NY |
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As my restoration project of my late Father-in-law's McIntosh system draws to a close, I would like to thank your company for your patience and understanding while working with me. In particular, Ryan Kilpatrick has represented Audio Classics as a kind, receptive, and knowledgeable gentleman. He always demonstrated respect to me as a customer and to my McIntosh components while they were undergoing restoration. I feel fully confident in recommending Audio Classics to any one searching for a truly customer service oriented organization where quality can still be found in great abundance. T.W., MD |
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..... very happy with all facets of the purchase, your company is definitely top notch and the best packing job I have seen so far, keep up the good work! T.H., Canada |
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To all of you who haven't taken the tour: you will leave that place with truly immense pride in owning Mac gear and supporting all the dedicated and skilled professionals you'll meet and see working. I was so impressed after my first trip there with Frank G. a few years back that I drove the five hours up again two months later to show my (then) 13 year old son what "Made in America" used to mean and to give him a genuine appreciation for the great sounding gear that Dad cherishes! As well, the scene at Audio Classics itself is amazing: great new and old gear and killer sound rooms. Ryan is a terrific host, as are all the guys up there! J.M., MD |
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I truly appreciate your time spent and advice. The guys at Audio Exchange were definately positive in mentioning you all, noting your willingness and ability to source high quality gear, and your service & support. They were clearly placing you right on par with the factory itself for your service and support, and noted only a couple primary differences ... That you all were generally quicker and more responsive when it was within your bailwick, and that the factory was ultimately more capable of resolving it beginning to end when things such as laser & disc drive repair were involved. Both to be expected, I'd say. For my part, I will continue to recommend you all, and I have even more confidence and reason to now. Can't say thanks enough, E.C., VA. |
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