I thought I would write and let you know that although I usually do not impress, I was completely blown away by your service and shipping. The packing job was as good as it gets. Triple boxing? Yikes. The attention to detail in the repairs was nothing short of astounding, right down to wrapping the cord properly and protecting the plug prongs.
In running my company, I have always felt that going the extra mile helped ensure repeat customers who were beyond satisfied. Your customer service has ensured that when I buy Classic, or whatever, you guys will come to mind first.
Thanks again...D.S., TX |
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We received the MX119 last evening. The unit arrived in "Outstanding
condition". I carefully unpacked and proceeded to inspect the unit.
All I can say it was packed at factory specifications.
I read the book and followed instructions for a proper set up.
My wife said to me what was the big deal, that it looked almost like
my old equipment. I hooked all amps and SACD player, adjusted all
settings and fired it up.
We played the Eagles DVD Live Concert in DTS. It blew my wife's
socks away (mine too). It's been so long I have heard anything like
this. All I can say is WOW! 1000W RMS at .0025% distortion is out
of this world.
The MC2300 amp and 4 Hafler amps rocked. I stayed up late last night
and came to work kind of tired, but it's been an experience I just
can't describe. I hope the neighbors won't call the cops this
weekend!! Yeah...
Thanks again for your business. Can't wait to go home and play the
other albums in my collection. I'll let you know when I'll be ready
to put aside the 6 channel amp and the DVD/SACD player from
McIntosh.
Have a great weekend and thanks again! J.C., TX |
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wOW !!!!! What a fantastic job .., The piece never sounded better . makes my other mr-78 sound really distorted .. YOUR company really is the best I've had the experience to deal with ,THANKS for everything including the bulbs ...D.S., PA. |
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I recently bought a McIntosh 7270 power amp. It arrived in pristine
condition and has performed flawlessly for a couple of weeks. If only one of the Audio Classics employees had arrived with the UPS truck, in order to carry the amp in and install it. By the time I lugged the 105 lb. parcel up two flights of stairs, I was sweating like Paris Hilton in a spelling bee. Audio Classics is the best! J.L., MI. |
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Just realized I totally forgot to thank you and Audio Classics for
your exceptional service on my tuner last month. Not only were you guys quick and responsive, you actually fixed the problem! J.S., CA
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Well, since no one has done it yet, I'll put my oar in the water for Audio Classics in Vestal NY, just a stone's throw from the McLaboratory facility. My first contact with them (and Ryan) was when I took two items to the McLaboratory for service and then decided to drop into Audio Classics to nose around a little bit. Well, two trade-in's and several other items later (on the same 1st visit), I started traveling the road to McNirvana with Audio Classics. Great people, great service, no pressure and true McAfficionados. Go see 'em if you have a chance. AudioKarma listing |
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I orded some McINTOSH parts from you today was very impressed with how you
handle your self, thank you for the great service. I figured you guys were good when McINTOSH parts dept. said to call you... J.D., MI |
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Thanks for another great deal with Audio Classics. The Marshall
amp head was packed to perfectionas usual. Best Regards, B.G., VT. |
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I got the guitar Monday, it is sweet,and plays excellently. The case is also a beauty.....color goes great with the guitar. I really appreciate the quality of the service I recieved from you as well,and will look to purchase more form you in the future. Thank again! R.F., OH. |
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Also, just a note to let you know how much I'm enjoying the MC-275II I purchased from you several months ago. I'm running it in mono with my other MC-275II driving Magnepan 3.6Rs. Wonderful H.F., FL |
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Im very happy with the service I received from your store and we are looking for a plasma tv so we may be back down there to see the one you have. Thanks again, B.E., NY |
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Thanks alot for sending those ML speakers. They were packed tighter than a bank vault. They sound really good with female vocals and classical music. In my trash talking circle of friends, I am once again the man. MO, AZ |
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Thank you! ....You guys did a great job and provided exceptional service and we are most grateful for that. ..... It looks like you found some long-time customers. R.K., PA |
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It’s the little things that separate the great companies from the mediocre. I received the replacement outer box for the Mc252 today. I immediately noticed that it had the Serial Number sticker pasted to the outside and not just a blank space. Thanks to you and McIntosh for this little touch that makes all the difference. C.K., PA |
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Just received my MQ 109B. Thanks for the fast delivery, expert packaging and top class service. I sure will do business with you again in the future. E.Y., Taiwan |
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I just wanted to drop you a quick email and say thanks again for the great deal with the Fender Blues Junior. I have been playing it almost non-stop since I got it and I really love it. Tubes will always be the way to go! T.D., NY |
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THANKS FOR TAKING THE TIME TO LOOK AT MY INTEGRATED AMP MA6500
YESTERDAY. YOU GUYS TAKE EXCELLENT CARE OF ME AND YOU HAVE A LIFE LONG
CUSTOMER. R.A., NJ
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Thank you so much for working with me on this...and I'll be emailing Ryan a big "thank you" also for all of his consideration in this matter. AC is number one in my book and I'll keep coming back for more! Is George your relative? George did a terrific job of finding the gremlins in a Mac 250 power amp I bought in January...he is a genius and can fix anything, that's for sure! It now sounds amazing! Again, thank you for everything! S.T., PA. |
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I just wanted to thank you for your time in answering our questions, and providing us valuable insight into the home theater market. Your answers and insight has been very valuable... Thank you for your time again. J.V. NY |
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I finally set the Odysseys up. They sound AMAZING. I'm VERY happy with my purchase and look forward to dealing with you in the future. Thanks for everything, D.K., TX |
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I would only consider buying from Audio Classics --- you get to deal with a business with a very solid reputation on this forum, and you know that the unit you are buying has been properly restored. AudioKarma.com listing |
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I received the DBX 400X route selector. The item was in excellent
condition, packing was was great also. The Unit was just as descibed. You guys are very professional !!!! I look foward in doing business with yall again. Until next time take care. Thank you D.L., NY
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Thank you for the wonderful deal you gave me on the Mac MR77 tuner… it is just great! The overall sound of this tuner is just outstanding; surely the best I’ve ever heard! It goes nicely with the MC250 / MX 115 combo for my “vintage system” and I will of course be using the 88 with the mighty MAC6900 if I can ever get away from this beautiful “60’s” sound generated by these components! As usual you came up with a sweet deal my budget could handle… I am most pleased to be a steady customer at Audio Classics; everyone there has done well by me and the service you guys provide is top shelf… thanks for all the assistance you, Ryan, and George have given me!Thanks again! S.T., PA |
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I'm oversatisfied with my 3 Mc I've bought you last 3 months and with
Audioclassics (and Mike in particular). J.A. France |
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thank you for the great service, quick responses, and fast shipping! am loving the 3.3s. K.K., NY |
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Just wanted to say how pleased I am with how things turned out on the Mac
tuner and amp. Got everything hooked up and the system never sounded better. Your packaging for return shipment of the amp and tuner was super. My thanks to everyone at Audio Classics who made this happen.
Hope to work with you folks again. J.D., MD |
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MC500 is slightly older, (1994-1999) and, of course, a bit more powerful, but the MC352 had the Quad-Balanced design that the MC500 lacked.
This gives you even lower distortion and better S/N, and is the standard design for our bigger amps today. The MC352 was our best selling amp through out it's model life and Audio Classics offers a kit to convert it to the Fiber optic/LED lighting so the bulbs wont burn out.
Unless you have a very inefficient speaker that needs the extra watts of the MC500, I would go with the 352. Chuck Hinton of McIntosh Tech Support |
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You came through again! Setup sounds great. Thanks for all of your help.
Will certainly call back as my needs arise down the road! B.C., NY
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I would like to take this opportunity to thank you for the wonderful service you provided when my Mac 250 started to act up in a rather mysterious fashion. I picked it up at Audio Classics on March 1st and have been running it ever since and it has been truly fixed! You did a great job on this unit! I have turned it on and off repeated times and have run it for hours on end and I can truthfully say that it sounds better than it did when I first bought it.... The 250 does in fact sound “tubey” and somehow really the La Scalas sing...and I am most pleased to have this beautifully rebuilt unit in my amplifier stable…
I really appreciate the time and effort you put in the 250 redo and the fact that you telephoned me to help get to the heart of the problem really shows how much you care for the welfare of the client. Audio classics is very fortunate to have you to turn to when the going gets rough and a component needs that special someone who knows the ins and outs of all the Mac devices from the tube era on up to today… and you are that man! Thanks again for solving an enigma and returning a classics piece of audio to the land of the living. S.T., PA.
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I think I have to agree, however, that Audio Classics is hard to beat. I have never been there (I plan to make the pilgrimage to the Bing this
summer), but they have serviced two of my units and did a great job and were a pleasure to deal with. another AudioKarma.com posting |
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